I told you the other day about my adventure at my LYS, all the pretty yarns I splurged on. But I forgot to tell you about the awesome thing the owner did that day. After my shopping trip, I texted my Knitting SIL to let her know about the discounts. She asked me to pick up a skein of yarn for her, and since the store is two blocks from my house, I said it was no problem. When I went to pay for the yarn, it was $4 and change, and I handed her my debit card. She sounded apologetic when she said she doesn’t take cards for purchases under $5. I totally understand her point, but I don’t carry cash very often, so I didn’t have any on me. I said, “Okay, let me find something else.”
Almost any other store owner would have just said okay, and let me buy more. I would have bought more. I’ve done it before. But this lady, this kind, generous lady, said, “No, no, you’re close, right? Just come back by with the cash when it’s convenient.” I was shocked and asked if she was sure, and she said of course. I thanked her and said I’d come by in the morning, first thing, and she wrote down my name and the amount. I asked if she wanted my phone number and she waved me away. I left with the skein of yarn, feeling like I was getting away with something, but extremely grateful. I showed up the next morning, cash in hand, and said I was there to pay off my debt, and she laughed, said it was fine, I hadn’t needed to hurry.
This is the store that’s closing this summer, and that’s a shame. It’s a shame that a small business that understands the importance of putting service ahead of money is leaving. It’s not by choice; the building sold, and she decided to retire and spend time with her grandkids instead of finding a new location. I don’t blame her a bit, but I’m sad to see her go.
But I’m also encouraged, because it reassures me that there are still good people out there. And if we keep putting kindness out there, maybe we can inspire others to do the same.
Lovely story of trust and kindness. Hope you find a lovely new shop soon.
Thank you! Fortunately, there’s another good LYS about 15 minutes away, so I won’t be completely deserted.
Wow! This is awesome. Really a shame they are closing.
Thank you! I think so too.
It’s such a shame when great small business owners close down their shops… especially when they’re such great people like this lady.
Yes, I agree completely!
hmmm maybe this is your new thing – is she interested in a partnering/mentoring relationship with you as a new LYS owner? lol….
Haha! Having a LYS has been a maybe-dream in the back of my mind for a while, but I’m afraid I’d still spend more than I made!
What a kind lady 🙂 We had a similar situation on holiday last year, at our local supermarket we just popped in to buy some bread and only had a 20 euro note, they told us not to worry and just to give them the money the next day as they wanted to save their change. It was so nice of them, there’s a lot to be said for small independent stores as you would never get that kind of customer service at a chain.
That’s amazing especially in a bigger city.